FAQ,s

1. What are Vastra Malas, and how are they used?

Vastra Malas (also known as Gejje Vastra or Kapus Vastra) are garlands made of soft cotton globules strung together. They are traditionally offered to deities in temples and home shrines, often after abhishekam (ritual bathing of the idol). They are used to adorn the deity and are considered highly auspicious.

2. Are your Vastra Malas 100% pure cotton?

Yes, 100%! We use only fresh, natural, hand-picked, and unbleached cotton. We never use recycled, synthetic, or adulterated materials. Purity is our promise.

3. How are your long wicks different from regular wicks?

Our long wicks are made from premium, hand-rolled pure cotton, designed for extended burn time. They are ideal for Akhand Jyot (continuous flame) and aarti, offering a bright, steady, and smokeless flame. They absorb ghee and oil efficiently for a long-lasting burn.

4. What are round wicks (Gol Batti) used for?

Round wicks (Gol Batti) are versatile, uniform wicks perfect for daily diya lighting, meditation, and festive decorations. They provide a clean, stable flame and are suitable for all types of lamps and oil/ghee diyas.

5. Do your products have any chemicals or bleach?

Absolutely not. Our products are completely natural, unbleached, and chemical-free. We believe that what you offer to the divine should be as pure as nature intended.

6. How should I store my Vastra Malas and wicks?

Store them in a cool, dry place away from moisture and direct sunlight. Keeping them in an airtight container or cotton pouch will help maintain their freshness and quality.

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🛒 Ordering & Payments

7. How do I place an order?

You can place an order directly through our website www.shuddhampooja.store. Simply browse our collection, add items to your cart, and proceed to checkout. You can also place orders via WhatsApp at +91 8123760018.

8. What payment methods do you accept?

We accept all major payment methods including:

• Credit / Debit Cards (Visa, Mastercard, RuPay)

• UPI (Google Pay, PhonePe, Paytm, BHIM)

• Net Banking

• Cash on Delivery (COD) – available in select locations

9. Is it safe to pay online on your website?

Yes, absolutely. Our website is secured with SSL encryption, ensuring that all your payment and personal information is protected.

10. Do you offer Cash on Delivery (COD)?

Yes, we offer COD for orders within Karnataka and select other states. Please check at checkout if COD is available for your pincode.

11. Can I cancel my order?

Yes, you can cancel your order within 2 hours of placing it. Please contact us immediately at +91 8123760018 or email us at info@shuddhampooja.store with your order number.

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🚚 Shipping & Delivery

12. How long does it take to ship my order?

We typically dispatch orders within 1–2 business days. Delivery usually takes 3–7 business days depending on your location. Remote areas may take slightly longer.

13. How much does shipping cost?

• Free Shipping on orders above ₹499 (within India).

• For orders below ₹499, a nominal shipping fee of ₹50–₹80 will apply based on your location.

14. Do you ship internationally?

Currently, we ship within India only. We are working on expanding to international destinations soon. Stay tuned!

15. How can I track my order?

Once your order is dispatched, we will send you a tracking link via email and WhatsApp/SMS. You can also track your order from the "Track Order" section on our website.

16. What if my order is delayed?

While we strive to deliver on time, occasional delays may occur due to courier partner issues, weather, or unforeseen circumstances. We will keep you updated via email or phone. Please bear with us.

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🔄 Returns & Refunds

17. What is your return policy?

We offer a hassle-free return policy:

• If you receive a damaged, defective, or incorrect product, you can return it within 7 days of delivery.

• We will arrange for a pickup or guide you on how to return the product.

18. How do I initiate a return?

Please contact us at +91 8123760018 or email info@shuddhampooja.store with:

• Your order number

• Photos of the product showing the issue

• A brief description of the problem

Our team will assist you promptly.

19. Will I get a refund or replacement?

You can choose either:

• Full Refund (credited to your original payment method within 5–7 business days), OR

• Replacement (we will send a fresh product)

20. Are there any products that cannot be returned?

For hygiene and spiritual reasons, used or opened products cannot be returned. Please ensure you check the product upon delivery before use.

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📝 Bulk Orders & Customization

21. Do you offer bulk orders for temples or festivals?

Yes, absolutely! We specialize in bulk supply for:

• Temples and religious institutions

• Wedding ceremonies

• Festivals (Ganesh Chaturthi, Navratri, Diwali, etc.)

• Corporate gifting

22. How do I place a bulk order?

Simply reach out to us via:

• Phone/WhatsApp: +91 8123760018

• Email: info@shuddhampooja.store

We will provide you with custom pricing, timelines, and shipping details.

23. Can I get custom-sized Vastra Malas or wicks?

Yes! We can customize Vastra Malas with specific bead counts (like 21, 54, 108 beads) or create wicks of specific lengths as per your requirement. Please contact us with your specifications.

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💬 General Questions

24. Are your products eco-friendly?

100% yes. Our products are made from natural cotton and are completely biodegradable. We do not use plastic or synthetic materials in our packaging as much as possible.

25. Do you support local artisans?

Yes, we are proud to support rural women artisans and traditional craftspeople in and around Mandya district. Every purchase you make helps sustain their livelihood and preserve ancient craftsmanship.

26. Do you have a physical store?

We are based in Mogarahalli, Srirangapattna Taluk, Mandya District. While we primarily operate online, customers are welcome to visit us by prior appointment. Please call us before visiting.

27. How can I contact you?

28. Do you have a loyalty program or discounts?

We offer special discounts on bulk orders and during festival seasons. We also have a newsletter where we share exclusive offers – subscribe on our website to stay updated!

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🙏 Spiritual Questions

29. Can I use your wicks for Akhand Jyot?

Yes! Our long wicks are specifically designed for Akhand Jyot (continuous flame). They burn steadily for several hours and are made from premium cotton that absorbs oil/ghee efficiently.

30. Is there any specific ritual for using Vastra Mala?

Traditionally, Vastra Malas are offered to the deity after abhishekam (ritual bathing) and used as adornment. You can drape them around the idol, place them on framed photos, or use them during aarti. The intention and devotion are what matter most.

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Still have a question?

We're here to help! Reach out to us anytime.

📞 Call / WhatsApp: +91 8123760018
✉️ Email: info@shuddhampooja.store
🕐 Response Time: We aim to reply within 24 hours

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Jai Shri Ram. 🙏

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Summary Quick Card – FAQ Topics

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