Refund policy

Return & Refund Policy

Last Updated: September 28, 2026

Thank you for shopping with Shuddha Pooja. We value your trust and strive to provide good-quality Puja Samagri and spiritual products.

1. Returns

We accept returns only in the following situations:

  • The product received is damaged or defective.

  • The wrong product was delivered.

  • The product received is significantly different from the product ordered.

  • Items are missing from the package.

Return requests must be submitted within 7 days of delivery.

For products that are damaged or defective, please contact us as soon as possible after delivery.

2. Products Not Eligible for Return

For hygiene, safety and product-use reasons, the following products may not be eligible for return once opened or used:

  • Used or opened Puja products

  • Cotton wicks and Vastra Mala after opening the packaging

  • Products damaged after delivery due to improper handling

  • Products without their original packaging, where applicable

  • Products that have been used, altered or washed

Any applicable statutory consumer rights remain unaffected.

3. How to Request a Return

To request a return, please contact our customer support with:

  • Order number

  • Customer name

  • Product name

  • Reason for return

  • Clear photographs/video of the product and packaging

  • Delivery/package details, if applicable

Our team will review the request and inform you whether the return is approved.

4. Damaged or Wrong Product

If you receive a damaged, defective or incorrect product, please contact us within 7 days of delivery.

We may request photographs or a short video to verify the issue.

After verification, we may provide:

  • Replacement of the product, subject to availability; or

  • Refund of the eligible amount.

5. Refunds

Once your return is approved and, where required, the product is received and inspected, the refund will be processed.

For prepaid orders, refunds will generally be made to the original payment method.

Depending on your bank or payment provider, the refunded amount may take additional time to appear in your account.

6. Cancellation Policy

You may request cancellation before your order is dispatched.

Once an order has been dispatched, cancellation may not be possible. If the order is eligible for return after delivery, the return provisions above will apply.

7. Return Shipping

If the return is due to a wrong, damaged or defective product supplied by us, Shuddha Pooja will arrange or reimburse reasonable return shipping, as applicable.

For other approved returns, return shipping charges may apply.

8. Refund for Undelivered / Cancelled Orders

If an order is cancelled by us or cannot be fulfilled, the amount paid for the affected order will be refunded through the applicable payment method.

9. Order Issues

If you believe there is an issue with your order, please contact us promptly so that we can investigate and provide an appropriate resolution.

10. Contact Us

For return, replacement or refund requests, please contact:

Shuddha Pooja
Website: shuddhampooja.store
Email: [support@shuddhampooja.store]

Phone/WhatsApp: [9164271416]

We aim to resolve customer complaints and return/refund requests fairly and as quickly as reasonably possible.

Note: This policy does not limit any rights available to consumers under applicable Indian law.