Shipping policy

Shipping Policy

Last Updated: September 28, 2026

Thank you for shopping with Shuddha Pooja. We aim to process and deliver your Puja Samagri, Cotton Wicks, Vastra Mala and other products safely and on time.

1. Order Processing

Orders are generally processed within 1–3 business days after successful order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

During sales, festivals or periods of high order volume, processing may take additional time.

2. Delivery Time

After dispatch, estimated delivery times are generally:

  • Karnataka: 2–5 business days

  • Other parts of India: 3–7 business days

  • Remote/extended service areas: 5–10 business days

Delivery times are estimates and may vary depending on the courier service, destination and other circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

We may offer Free Shipping on selected products, orders above a specified value, or during promotional periods.

Any applicable shipping offer will be clearly displayed on the website.

4. Order Tracking

Once your order has been dispatched, we may provide a tracking number through:

  • Email

  • SMS

  • WhatsApp

  • Order tracking page

You can use the tracking information to check the status of your shipment.

5. Delivery Address

Please provide a complete and accurate delivery address, including:

  • Full name

  • House/Flat number

  • Street/Area

  • City

  • State

  • PIN code

  • Valid mobile number

Shuddha Pooja is not responsible for delivery delays or failed deliveries caused by an incorrect or incomplete address or contact information provided by the customer.

6. Delayed Delivery

Occasionally, deliveries may be delayed because of circumstances beyond our reasonable control, including:

  • Weather conditions

  • Natural disasters

  • Courier operational issues

  • Public holidays

  • Transportation disruptions

  • Festivals or high order volumes

  • Incorrect address information

  • Remote-area delivery restrictions

We will make reasonable efforts to assist customers in tracking delayed shipments.

7. Failed Delivery

If a courier attempts delivery but is unable to deliver the package because the customer is unavailable, provides an incorrect address or does not respond to the courier, the shipment may be returned to us.

Additional shipping charges may apply if the customer requests re-shipment, where applicable.

8. Damaged Package

If your package appears damaged, opened or tampered with when delivered, please:

  1. Take photographs or a video of the package before opening it, where possible.

  2. Record the condition of the packaging and products.

  3. Contact us as soon as possible.

  4. Provide your order number and supporting photographs/video.

We will review the issue and provide an appropriate resolution according to our Return & Refund Policy.

9. Missing or Incorrect Products

If you receive an incorrect product or an item is missing from your order, please contact us within 7 days of delivery.

Please provide your order number and photographs/video of the package and products received.

After verification, we may provide a replacement or applicable refund.

10. International Shipping

Currently, we may offer shipping primarily within India.

International shipping availability, if introduced, will be displayed separately on the website and may be subject to additional shipping charges, customs duties and applicable regulations.

11. Contact Us

For questions regarding shipping or delivery, please contact:

Shuddhapooja.store 
We