Terms of service

Terms & Conditions

Last Updated: September 28, 2026

Welcome to Shuddha Pooja. By accessing or using shuddhampooja.store, you agree to comply with the following Terms & Conditions. Please read them carefully before placing an order.

1. About Our Website

Shuddha Pooja is an online store offering Puja Samagri, Cotton Wicks, Vastra Mala and other spiritual and devotional products.

Throughout these Terms, "we", "us", "our" and "Shuddha Pooja" refer to the website shuddhampooja.store.

2. Acceptance of Terms

By visiting our website, creating an account, or purchasing products from us, you agree to these Terms & Conditions and our applicable policies, including our Return & Refund Policy and Privacy Policy.

If you do not agree with these terms, please do not use our website.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on our website are accurate.

However:

  • Product colours may vary slightly depending on your device or screen.

  • Packaging may change from time to time.

  • Product dimensions, weight and appearance may have reasonable manufacturing variations.

  • We reserve the right to correct genuine errors in product information or pricing.

4. Prices

All product prices are displayed in Indian Rupees (INR), unless otherwise stated.

Prices may change without prior notice.

Any applicable taxes, shipping charges or other fees will be displayed during the checkout process where applicable.

5. Orders

When you place an order on our website, you are making a request to purchase the selected products.

We reserve the right to accept, reject or cancel an order in certain circumstances, including:

  • Product availability issues

  • Incorrect pricing or product information

  • Suspected fraudulent transactions

  • Incorrect or incomplete customer information

  • Delivery restrictions

  • Technical or payment-processing errors

If we cancel a prepaid order, the applicable amount paid for the cancelled order will be refunded.

6. Customer Information

You agree to provide accurate and complete information when placing an order.

You are responsible for ensuring that your:

  • Name

  • Delivery address

  • Phone number

  • Email address

  • Payment information

are correct.

Shuddha Pooja is not responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

7. Payment

We may offer payment methods such as:

  • UPI

  • Debit/Credit Cards

  • Net Banking

  • Cash on Delivery, where available

  • Other payment methods displayed at checkout

Payments are processed through applicable third-party payment service providers.

We do not intentionally store complete card or banking credentials on our website.

8. Shipping and Delivery

We aim to dispatch orders within the estimated processing time displayed on the website.

Delivery times may vary depending on:

  • Delivery location

  • Courier service

  • Weather conditions

  • Public holidays

  • Operational disruptions

  • Other circumstances beyond our reasonable control

Estimated delivery dates are not guaranteed unless specifically stated otherwise.

9. Returns, Replacements and Refunds

Returns, replacements and refunds are governed by our Return & Refund Policy.

Customers should review that policy before placing an order.

Any applicable rights available to consumers under Indian law remain unaffected.

10. Cancellation

Customers may request cancellation before an order is dispatched.

Once an order has been dispatched, cancellation may not be possible.

Where cancellation is accepted, the applicable refund will be processed according to our refund procedures.

11. Website Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt to gain unauthorized access to our website or systems.

  • Interfere with the operation or security of the website.

  • Copy, reproduce or misuse our website content without permission.

  • Upload malicious code, viruses or harmful material.

  • Use our website to conduct fraudulent activities.

We reserve the right to restrict or terminate access where misuse is identified.

12. Intellectual Property

Unless otherwise stated, the content available on this website, including:

  • Logo

  • Brand name

  • Product descriptions

  • Images

  • Graphics

  • Website design

  • Text

  • Videos

  • Other original content

belongs to or is licensed to Shuddha Pooja.

You may not reproduce, distribute, modify or commercially use our content without prior written permission.

13. Third-Party Services

Our website may use third-party services such as payment gateways, courier companies, analytics services, advertising platforms and other service providers.

Your use of such services may also be subject to their respective terms and policies.

14. Website Availability

We try to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted or error-free.

The website may occasionally be unavailable due to maintenance, technical problems or circumstances beyond our reasonable control.

15. Limitation of Liability

To the extent permitted by applicable law, Shuddha Pooja shall not be responsible for indirect or consequential losses arising from the use of our website or products.

Nothing in these Terms is intended to exclude or restrict any consumer rights or liability that cannot legally be excluded or restricted under applicable law.

16. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use and protect personal information.

17. Changes to These Terms

We may update these Terms & Conditions from time to time.

Any updated version will be published on this page with the revised "Last Updated" date.

Your continued use of the website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

18. Governing Law

These Terms & Conditions shall be governed by the applicable laws of India.

Any disputes will be subject to the jurisdiction of the courts or legally applicable consumer dispute-resolution forums having jurisdiction under applicable law.

19. Contact Us

If you have questions regarding these Terms & Conditions, orders or our services, please contact us:

Shuddha Pooja
Website: shuddhampooja.store
Email: [support@shuddhampooja.store]
Phone/WhatsApp: [9164271416]

We will make reasonable efforts to respond to customer enquiries and complaints promptly.